Livio Love Toys

    Privacy Policy

    Last updated: 16 March 2025

    1. Introduction

    Livio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services. We comply with the Protection of Personal Information Act, 2013 (POPIA), the Electronic Communications and Transactions Act, 2002 (ECTA), and all applicable South African data protection legislation.

    2. Information We Collect

    We may collect the following categories of personal information:

    • Identity information: first name, last name, date of birth (for age verification purposes).
    • Contact information: email address, phone number, delivery address.
    • Account information: login credentials (passwords are stored in encrypted form).
    • Transaction information: order history, payment references (we do not store full card details).
    • Technical information: IP address, browser type, device information, cookies, and usage data.
    • Communication information: enquiries, support messages, and newsletter preferences.

    3. Purpose of Processing

    We process your personal information for the following lawful purposes:

    • To fulfil and deliver your orders.
    • To verify that you are 18 years of age or older, as required by South African law for adult products.
    • To communicate order updates, shipping notifications, and customer support.
    • To send marketing communications (only with your explicit consent, which you may withdraw at any time).
    • To improve our website, products, and services.
    • To comply with legal obligations, including the Films and Publications Act, 1996.

    4. Lawful Basis for Processing (POPIA)

    Under POPIA, we process your personal information based on one or more of the following conditions: your consent; the necessity to perform a contract with you; compliance with a legal obligation; or our legitimate interests (provided your rights are not overridden).

    5. Age Verification

    Our products are intended for adults aged 18 and over. We implement an age gate on our website. By confirming your age, you declare under penalty of perjury that you are at least 18 years old. We reserve the right to request further age verification before processing orders.

    6. Cookies and Tracking

    We use essential cookies to operate our website (e.g. shopping cart, age verification status). We may also use analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.

    7. Data Sharing and Third Parties

    We may share your personal information with:

    • Payment processors: to process transactions securely (e.g. PayFast).
    • Courier and logistics providers: to deliver your orders in discreet packaging.
    • Cloud infrastructure providers: who host our website and store data securely.

    We do not sell your personal information to third parties. All service providers are contractually bound to process your data only as instructed by us and in compliance with POPIA.

    8. Data Security

    We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. These include encryption of data in transit (TLS/SSL), secure password hashing, and access controls.

    9. Data Retention

    We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by South African law (e.g. tax records must be kept for five years under the Tax Administration Act).

    10. Your Rights Under POPIA

    You have the right to:

    • Access the personal information we hold about you.
    • Request correction of inaccurate or incomplete information.
    • Request deletion of your personal information (subject to legal retention requirements).
    • Object to the processing of your personal information.
    • Withdraw consent for marketing communications at any time.
    • Lodge a complaint with the Information Regulator of South Africa.

    11. Discreet Packaging and Billing

    All orders are shipped in plain, unmarked packaging. Billing descriptors are kept generic to protect your privacy.

    12. Information Officer

    In terms of POPIA, our designated Information Officer can be contacted at: hello@livio.co.za.

    13. Changes to This Policy

    We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.